Run your whole appliance repair business in one place.
The diagnostic fee, the repair quote at the kitchen table, the part that has to come in, and the return visit. One system keeps every visit, quote, and invoice on the customer's record and prices every repair the same way, whoever shows up.
Beta access · Pricing set with founding crews · White-glove setup
The appliance repair headaches this ends.
Two techs, two prices for the same dryer
One tech charges the diagnostic and waives it on the repair, another stacks both, and a third eyeballs the labor on a compressor swap. The customer who calls twice gets two prices, and the margin depends on who showed up.
The part is on order, then what?
The control board isn't on the truck, so it gets ordered and the return visit lives on a sticky note. When the part lands, nobody remembers which customer it was for or what was already quoted.
Last year's repair is in a box
The tech wrote what was replaced on a ticket, the ticket went in a box, and the next call for the same dryer starts from zero. Nobody can check what went in last time, so the wrong part gets ordered.
One system, the whole appliance repair business.
Diagnostic, then the repair quote
The tech builds the repair quote from your price book on the phone after the diagnostic, so fee and labor come out the same on every call. Offer OEM and aftermarket parts as options; the customer picks one and signs at the kitchen table.
Every repair on the customer's record
Each customer's record holds every visit, quote, and invoice. On the second call for that dryer, the tech sees which board went in last time and what it cost. Whether the repair is still inside your labor warranty is settled before another board gets ordered.
Parts on the truck, parts on order
Igniters, water valves, and belts are stocked per truck and come off by barcode scan as they're used. If the part isn't there, the tech sends a supply request, the office raises the purchase order, and the return visit goes on the board.
Invoice when the washer runs
When the washer runs, the tech closes the job from the phone and the invoice is already written. Once the shop turns on card payments, the customer pays from the link before the tech is out of the kitchen. For the ones who don't, A/R aging shows the office which invoices are slipping past thirty days, so a two-visit repair never becomes a sixty-day collection.
Questions, answered.
Can EMOR Blue charge a diagnostic fee and then quote the repair?
Yes. The diagnostic is its own line in your price book, so the tech quotes it before opening the machine. Once the fault is found, the repair quote comes from the same book, with up to three options. That might be the board alone, the board plus the door switch that is on its way out, or decline the repair and pay the diagnostic only. The customer signs the one they want at the kitchen table.
How do I handle a return visit when the part is on order?
The return visit is a second job on the same customer, not a sticky note. The tech's supply request for the control board goes to the office from the phone. The office raises the purchase order and parks the second visit on the board until the part lands. When it does, the office drops the trip onto the tech's day and it shows up on their phone. The first quote and what was found on visit one are on the same customer, so nobody starts over. A text to the customer when the part arrives is on the roadmap.
Does it keep a repair history for each customer?
Yes. Appliance repair is repeat business with the same households, and the record is built for that. Open the customer and every visit is there: the refrigerator's defrost heater in March, the dishwasher pump the year before. Each one shows what was quoted and what was paid. The office reads it before the tech rolls, so the tech knocks already knowing what is in that kitchen.
Can it tell warranty work from out-of-warranty work?
It does not file manufacturer warranty claims for you. What it does is keep the date and invoice of the last repair on the customer's record. The tech knows going in whether that dryer was worked on inside the warranty window. You can also carry warranty labor and out-of-warranty labor as separate lines in your price book. The tech picks the right one, and the invoice shows exactly what the customer owes.
Ready to run your appliance repair business from one screen?
White-glove onboarding. Pricing is not public yet. We are setting it with our founding crews, and you will know what your shop pays before any work starts.
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