EMOR Blue

Terms of Use

Last updated: September 7, 2026

EMOR Blue is currently offered as a beta service; these terms reflect the beta.

1. Acceptance of these terms

These Terms of Use (the "Terms") are a binding agreement between EMOR ("EMOR," "we," "us") and the business that registers a workspace on EMOR Blue (the "Tenant," "you"). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you accept on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to the organization. If you do not have that authority, or do not agree to these Terms, do not use the Service.

2. The Service; beta status

EMOR Blue is an operating system for field-service businesses: quoting, scheduling, dispatch, crew and vehicle tracking, parts and inventory, and invoicing (the "Service").

The Service is currently offered in beta. That means:

  • Features may be added, changed, or removed at any time without prior notice;
  • Some capabilities described on our website (vehicle GPS tracking, photo storage, and built-in customer text messaging) are in development and not yet available during the beta;
  • Availability and performance are not guaranteed, and the Service may be interrupted for maintenance or otherwise;
  • We may impose or adjust usage limits as we scale the platform.

We work hard to keep the Service reliable, but during the beta you should maintain your own copies of records you cannot afford to lose.

3. Accounts, seats, and tenant administration

Each Tenant workspace has one or more administrators designated by the Tenant. Administrators control the workspace: they invite and remove users (office staff and technicians), assign roles, connect vehicles and devices, configure features, and may access data entered by any user in the workspace. EMOR is entitled to rely on the instructions of a Tenant's administrators as the instructions of the Tenant.

You are responsible for the activity that occurs under your workspace's accounts, for keeping credentials confidential, and for ensuring your users comply with these Terms. Notify us promptly at inquiries@emorai.com if you suspect unauthorized access to your workspace.

4. Tenant Data ownership

"Tenant Data" means the data you and your users enter into or upload to the Service — customer records, job details, photos, quotes, invoices, timecards, vehicle telemetry, and similar operational records. As between you and EMOR, you own your Tenant Data.

You grant EMOR a limited, non-exclusive license to host, process, transmit, and display Tenant Data solely as necessary to provide, secure, and support the Service, and as otherwise permitted by our Privacy Policy. We do not sell Tenant Data or use it for third-party advertising. Upon termination of your workspace, we will make your Tenant Data available for export as described in Section 10.

5. Employer responsibilities: workforce and customer consents

The Service includes features that involve your employees and your customers. Because you are the employer and the business owner of those relationships, you — not EMOR — are responsible for the legal notices and consents they require, including:

  • Time tracking (and, when it launches, GPS tracking). Before using timecards — and before enabling vehicle location tracking once that feature becomes available — you must provide any notice to employees and obtain any consents required by the laws of the states where you operate.
  • Communications with your customers. The Service does not currently send text messages or emails to your customers. Quote links and similar materials generated by the Service are delivered by you, from your own phone or email — so any consent required by the TCPA, CAN-SPAM, and similar laws for those messages is your responsibility, as is honoring opt-out requests. If we launch built-in messaging, we will update these Terms and provide an opt-out mechanism before it goes live.

You agree to use these features only in compliance with applicable law, and you are responsible for claims arising from your failure to obtain required notices or consents (see Section 13).

6. Acceptable use

You agree not to, and not to permit your users to:

  • Use the Service to violate any law or the rights of any person, including privacy and employment laws;
  • Send spam or messages without required consent through the Service;
  • Upload malicious code, or probe, scan, or test the vulnerability of the Service without written permission;
  • Access the Service to build a competing product, or scrape, copy, or resell the Service;
  • Attempt to access another tenant's workspace or data;
  • Misrepresent your identity or affiliation, or share accounts in a way that circumvents seats or roles;
  • Use the Service to track individuals outside a lawful employment or business relationship.

We may investigate suspected violations and may suspend accounts involved (see Section 10).

7. Fees

EMOR Blue is in an invite-only beta, and pricing is not yet published. Your plan and its price are agreed with an EMOR representative before your workspace is opened. Where a workspace is opened with a trial period, that period and its length are stated to you at that time. Continued use of the Service after any such period requires a paid plan, which you either choose yourself in Subscription & Billing inside your workspace or arrange with an EMOR representative. No fees are charged to your account without your express agreement to a plan. Plan prices, the seats each plan includes, and anything a representative arranges with you are shown on that screen before you agree to them.

Subscription payments are processed by Stripe, Inc., our payment processor, through Stripe's hosted checkout and billing portal; EMOR never receives or stores your full card number. Stripe is named as a subprocessor in our Privacy Policy. Prices are stated exclusive of taxes, and you are responsible for applicable sales and use taxes (other than taxes on our income).

Payments you collect from your own customers. If you turn on online card payments for your invoices, you open a Stripe Connect Express account that you own, subject to Stripe's own agreement with you. We process those payments through Stripe on your behalf: the charge is created on EMOR's Stripe platform account and transferred to your connected account, and Stripe pays it out from there to your bank account. EMOR retains a platform fee on each such payment, out of which EMOR pays Stripe's processing cost. The rate in effect for your workspace is stated in Subscription & Billing before you enable the feature, and the fee is deducted before the transfer to you.

Because the charge is created on our platform account, Stripe debits refunds, chargebacks, and dispute fees from EMOR first. If you refund a customer, or a customer successfully disputes a payment, we may recover the amount from you, including by reversing the related transfer or offsetting a later payout, and we will tell you when we do.

8. Intellectual property

EMOR and its licensors own the Service — the software, design, and everything in it other than Tenant Data — including all associated intellectual property rights. We grant you a limited, non-exclusive, non-transferable right to use the Service during the term of these Terms for your internal business operations. No rights are granted except as expressly stated. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

9. Third-party services

The Service depends on third-party providers (authentication, hosting, database, and mapping services) and offers an optional integration with QuickBooks Online: if you connect your QuickBooks account, you authorize us to import your QuickBooks customers, vendors, invoices, and bills into your workspace, subject to Intuit's own terms. Third-party services are governed by their own terms, and we are not responsible for third-party products we do not control. A current list of our subprocessors appears in our Privacy Policy.

10. Suspension and termination; data export

You may stop using the Service and close your workspace at any time. We may suspend or terminate access — after notice where practicable — if you materially breach these Terms, if your use creates security or legal risk, or if we discontinue the Service (which we may do during the beta with reasonable notice).

Data export window: for 30 days after termination of your workspace, we will make your Tenant Data available for export in a commonly used format on request. After that window, we will delete Tenant Data from active systems as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 4, 8, and 11–14) survive.

11. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA (INCLUDING GPS LOCATIONS AND TIMECARDS) WILL BE ACCURATE OR COMPLETE. THIS DISCLAIMER APPLIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EMOR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS CAPPED AT THE FEES YOU PAID TO EMOR IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100) DURING ANY PERIOD IN WHICH THE SERVICE IS PROVIDED FREE OF CHARGE. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

13. Indemnification

You will defend and indemnify EMOR against third-party claims, and the resulting damages, penalties, and reasonable attorneys' fees, to the extent arising from: (a) Tenant Data; (b) your failure to provide the employee or customer notices and consents described in Section 5; (c) your use of the Service in violation of law or these Terms; or (d) disputes between you and your employees or customers. We will notify you promptly of any such claim and reasonably cooperate, at your expense, in the defense.

14. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Florida, and each party consents to the personal jurisdiction of those courts. Each party waives any right to a jury trial to the extent permitted by law.

15. Changes to these terms

We may update these Terms from time to time — especially as the beta evolves and paid plans launch. When we make material changes, we will update the "Last updated" date above and notify workspace administrators by email or an in-product notice before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Service and export your data as described in Section 10.

16. Contact

Questions about these Terms:

See also our Privacy Policy.