Privacy Policy
Last updated: September 7, 2026
EMOR Blue is currently offered as a beta service; this policy reflects our practices during the beta. Some features described on our website (vehicle GPS tracking, photo storage, customer text messaging) are still in development — this policy describes what the Service actually does today, and we will update it before those features launch.
1. Who we are and what this policy covers
EMOR ("EMOR," "we," "us") provides EMOR Blue, an operating system for field-service businesses — quoting, scheduling, dispatch, crew and vehicle tracking, parts, and invoicing (the "Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.
We handle information in two distinct roles, and it matters which one applies to you:
- EMOR as controller. For the information we collect about our own users and prospects — the account you create, billing details, support requests, and marketing interactions — EMOR decides how and why the data is processed. This policy governs that data directly.
- EMOR as service provider / processor. The businesses that subscribe to EMOR Blue ("Tenants" — for example, an HVAC or plumbing company) use the Service to store records about their customers and employees: customer names and addresses, job records, photos, invoices, and similar operational data ("Tenant Data"). For Tenant Data, the Tenant is the controller and EMOR processes it only on the Tenant's instructions to operate the Service. If you are a customer or employee of a business that uses EMOR Blue, that business's own privacy practices govern your data, and requests about it should be directed to that business first. We will assist Tenants in responding.
2. Information we collect
Account data
When you create an account, our authentication provider, Clerk, collects your name, email address, and sign-in credentials on our behalf. We also store your role and workspace membership so the right people see the right parts of the Service.
Tenant Data
Tenants and their teams enter and upload operational records into the Service, which may include personal information about the Tenant's customers:
- Customer names, service addresses, phone numbers, and email addresses;
- Job details — descriptions of work, notes, quotes, schedules, and service history;
- Customer approval signatures captured on quotes and completed jobs;
- Invoices, bills, and payment records;
- Accounting records the Tenant chooses to import from QuickBooks Online — customer and vendor contact details, invoices, and bills (see Section 6).
Employee and workforce data
Tenants create accounts for their technicians and office staff, and the Service records work activity on the Tenant's behalf, including:
- Technician accounts and profile details;
- Timecards and clock-in/clock-out events;
- Shift schedules, training records, and certifications the Tenant maintains for its team.
Device and log data
Like most online services, we automatically collect technical information when you use EMOR Blue: IP address, browser and device type, pages viewed, timestamps, and error logs. We use this to keep the Service secure, diagnose problems, and understand aggregate usage. We do not use it for advertising.
3. How we use information
We use the information described above to:
- Provide and operate the Service — scheduling, dispatch, invoicing, tracking, and everything in between;
- Set up and administer accounts and workspaces;
- Respond to support requests and communicate about the Service (including service announcements);
- Secure the Service — detect, prevent, and investigate fraud, abuse, and security incidents;
- Improve reliability and performance, using aggregated or de-identified information where practical;
- Comply with legal obligations.
We do not sell personal information, and we do not use it for third-party advertising. Tenant Data is used only to provide the Service to the Tenant, never for our own marketing.
4. GPS, time tracking, and employee monitoring
The current beta does not collect live GPS location data from vehicles or personal devices. Vehicle-tracking features shown on our website are in development; map views in the beta display sample data unless and until a telematics integration is enabled for your workspace. When vehicle tracking launches, it will collect location only from employer-enrolled vehicles, not personal devices, we will name the telematics provider in this policy first, and we will process that data solely on the Tenant's behalf.
The beta does record time tracking: technicians clock in and out, and those timecards are stored for the Tenant. Because the Tenant is the employer and the controller of this data, the Tenant is responsible for providing notice to its employees about time tracking (and, when it launches, vehicle location tracking), and for obtaining any consents required by applicable state or local law. If you are an employee of a business using EMOR Blue and have questions about how your work hours are tracked, please contact your employer.
5. Communications with a Tenant's customers
The current beta does not send text messages or emails to a Tenant's customers. When a Tenant sends a quote, the Service generates a secure link that the Tenant shares with their customer themselves (for example, by pasting it into their own text or email). The customer can view and approve the quote at that link without creating an account; the approval and signature are stored for the Tenant.
If we add built-in text or email messaging in the future, we will update this policy first. Any such messages would be sent at the Tenant's direction, the Tenant would be responsible for having the consent required by the Telephone Consumer Protection Act (TCPA) and similar laws, and we would provide an opt-out mechanism before the feature launches. Today, messages a Tenant sends from their own phone or email are governed by the Tenant's own practices, not this policy.
6. Sharing and subprocessors
We do not sell or rent personal information. We share it only with service providers (subprocessors) that help us run EMOR Blue, under contracts that limit their use of the data to providing services to us:
| Provider | Purpose |
|---|---|
| Clerk | Authentication, account management, and team invitation emails |
| Vercel | Application hosting and delivery |
| Supabase | Database hosting (all Tenant Data, including signatures, is stored here) |
| Intuit (QuickBooks Online) | Accounting integration — only if the Tenant connects their QuickBooks account. The Tenant authorizes EMOR via OAuth, and we import the Tenant's QuickBooks customers, vendors, invoices, and bills into their workspace at their direction. We store the connection tokens encrypted and do not write data back to QuickBooks. |
| Stripe, Inc. | Payment processing. Stripe handles subscription checkout and the billing portal for EMOR Blue plans, and receives the billing name, email, and card details you enter on Stripe's own pages. We never receive or store full card numbers. A Tenant that turns on online card payments for its own invoices opens its own Stripe account through Stripe Connect Express, and thereby shares its business, payment, and payout data with Stripe under Stripe's own terms with that Tenant. |
| OpenStreetMap | Map tiles in dispatch and map views — your browser requests tiles directly from OpenStreetMap's servers, which see your IP address and the map area viewed |
Card data never touches our servers: Stripe collects it directly on its own hosted pages, and we store only the identifiers Stripe gives us (a customer id, a subscription id, a payment id) plus the amount and status of each payment.
We may also disclose information when required by law or legal process, to protect the rights, safety, or property of EMOR, our Tenants, or others, or in connection with a merger, acquisition, or sale of assets (in which case this policy will continue to apply to the transferred data until updated with notice).
7. Data retention
We keep account data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. Tenant Data is retained for as long as the Tenant's workspace is active; when a Tenant leaves the Service, we make Tenant Data available for export for 30 days after termination and then delete it from active systems, with residual copies removed from backups on our normal backup rotation. Log data is retained for a limited period for security and diagnostics.
8. Security
We protect information using measures appropriate to the sensitivity of the data, including encryption in transit, access controls that limit data access to the workspace it belongs to, authentication through a dedicated identity provider, and hosting with providers that maintain industry-standard security programs. No online service can guarantee absolute security, but if we learn of a breach affecting your personal information we will notify you and the relevant authorities as required by law.
9. Your privacy rights
Depending on where you live — including under the California Consumer Privacy Act as amended by the CPRA, and similar laws in other states — you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate personal information;
- Delete your personal information;
- Portability — receive a copy of your data in a usable format;
- Non-discrimination for exercising any of these rights.
We do not sell or share personal information as those terms are defined by the CPRA.
To exercise any of these rights, email us at inquiries@emorai.com. We will verify your identity and respond within the time required by applicable law. If your request concerns Tenant Data (for example, you are a customer of a contractor that uses EMOR Blue), we will refer the request to the relevant Tenant and assist them in fulfilling it.
10. Cookies
EMOR Blue uses only strictly necessary cookies: the authentication and session cookies set by Clerk that keep you signed in and keep your session secure. We do not use analytics cookies, advertising cookies, or cross-site tracking technologies today. If that changes, we will update this policy and provide any legally required notice or consent mechanism first.
11. Children
EMOR Blue is a business tool and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at inquiries@emorai.com and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time — especially as the beta evolves. When we make material changes, we will update the "Last updated" date above and notify account holders by email or an in-product notice before the changes take effect. Continued use of the Service after the effective date means the updated policy applies.
13. Contact us
Questions, concerns, or requests about privacy at EMOR Blue:
- Privacy requests and general inquiries: inquiries@emorai.com (our single monitored inbox during the beta)
See also our Terms of Use.