
Backups at midnight, tanks due for pumping every three years, camera findings that should become a repair quote, and a vac truck that costs money sitting still. One system for the calls, the history, the trucks, and the money.
Beta access · Pricing set with founding crews · White-glove setup
A basement full of sewage at midnight, and the office line is ringing on someone's nightstand. Whoever answers can't see which crew is on call, whether the jetter or the vac truck went home with them, or what is stacked on tomorrow's board.
A tank pumped three years ago is due again about now, but that date lives in an old invoice book. The customer calls a competitor when the drain field backs up, and the account you built walks away.
The tech runs the camera, sees the root intrusion or the belly in the line, tells the homeowner, and leaves. The repair that should have been quoted on the spot gets a callback three weeks later, if at all.
Shifts, crews, and trucks sit on one dispatch board. At midnight you can see who is on call and whether they have the jetter or the vac truck with them, then put the backup on that crew. It is on the crew's phone before they are out the door.
Every pump-out lands on the customer's record with the date and what was invoiced. Pull up who was pumped three years ago and send the next quote before the drain field reminds them first. Accounts that schedule their own next pump-out are on the roadmap.
When the camera shows roots at forty feet or a collapsed section, the tech quotes the spot repair and the liner as options before leaving. The homeowner signs one of them while the camera is still in the line. A quote past the tech's pricing limit must clear the office first.
Each truck carries its own stock: jetter nozzles, cutter heads, risers, lids, and effluent filters. Crews scan off what they used, so the office knows what's on every truck. The reorder report flags what to buy before a crew rolls without the riser it needs.
Yes. Whoever has the phone at midnight opens the board instead of a call list. Tonight's on-call crew is on it with the truck that went home with them. A backed-up basement goes to the crew with the jetter; a tank overflowing into the yard goes to the one with the vac truck. Seconds later it is on the crew's phone. Seeing the trucks on a live map, and routing them, are both on the roadmap.
The dates are there, but nothing goes out by itself: reminders that send themselves are on the roadmap. What you have today is the last pump-out date and invoice on every account. That makes it a Monday morning habit: look up who was pumped three or four years back, build each quote in a minute, and text the link. They sign on their phone and the pump-out lands on the board.
Yes. Build both in your price book and offer them side by side on one quote, with a third option for the repair if the camera found the cause. The customer opens the link on their phone and signs the one they want, cabling today or jetting the whole line.
The pump-out closes from the crew's phone and the invoice is done before the hose is rolled up. The crew texts the invoice link, and, once the shop turns on card payments, the homeowner pays from it before the vac truck is off the driveway and the office sees it land. Restaurants and property managers on terms are what A/R aging is for: what is paid, what is owed, and what is past due. A card reader for tap-to-pay is on the roadmap.

White-glove onboarding. Pricing is not public yet. We are setting it with our founding crews, and you will know what your shop pays before any work starts.
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